Coaching Skills for Leaders and Managers

Introductory Program

The 3-day course aims to equip you with the skills, knowledge and techniques that will help you become effective workplace coaches. The Coaching philosophy that underpins the program is that coaching focuses on empowering people to arrive at their own solution to a problem or challenge.

Coaching as a learning and development tool has seen exponential growth in recent years with the realization that with today’s globally-driven economy, the current notion of participative leadership is quickly giving ground to a new paradigm: facilitative leadership. With a highly-educated multi-cultural workforce, leadership today must evolve from one traditionally used to giving guidance and directions to one that develops excellent performance through facilitation. This type of leadership focuses on developing relational skills: understanding each team member’s personal goals and aligning them with the corporate goal, recognizing individual competencies, inspiring efforts through continuous feedback, and helping to address specific development needs.

Coaching is a practical skill that is developmental for both the coach and the learner. As with all practical skills, the experience of coaching or being coached plays a significant role in its development.

This introductory program is aimed at leaders at any level who have responsibility for developing staff performance and potential. 

The course aims to equip leaders with the skills, knowledge and techniques that will help them become effective workplace coaches. The content is based on the International Coaching Federation (ICF) core coaching competencies and Code of Ethics.

During the intervening period between the phrases participants will be expected to conduct real coaching sessions in the workplace with their staff members and write up these experiences in the learning journal. There will be opportunities for participants to share members and write up these experiences in a learning journal. There will be opportunities for participants to share these experiences, confidentially, during the second phase and learn from the experiences of others.


Day I
·         Introductions, setting the context
·         Overview of the workshop
·         Defining ethics, guidelines and professional standards
·         Coaching Agreements / Contracts
·         Coaching Relationships
·         Coaching Skills Audit
Day 2
·         Coaching Skills and Competencies
·         Coaching Presence
·         Establishing Rapport and Trust
·         Powerful questioning
·         Active Listening
·         Feedback skills
Day 3
·         Planning a coaching session
·         Goal Setting and Accountability
·         The Coaching Environment
·         Record Keeping
·         Coaching Models
·         Coaching Sessions – practice, feedback


Business Leaders, Managers, and Professionals. No experience of coaching is necessary.

Stevens, Gillian Ann, PhD  

Contact Person:
Ms. Apple Ani
892-4011 loc. 2801


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